RETURNS & REFUNDS
Clear, Simple Return Policy
Oakline accepts eligible returns only when items are unused, unassembled, and kept in original packaging. Our goal is to keep the process clear and fair for every customer.
RETURN ELIGIBILITY
What Can Be Returned?
Eligible Returns
Returns may be accepted when all return conditions are met and the request is reviewed by Oakline.
- Item is unused
- Item is not assembled
- Item is in original packaging
- Return request is submitted within 30 days of delivery
- Proof of purchase is provided
Non-Returnable Items
Some products cannot be returned because they are custom, modified, assembled, installed, or no longer in original condition.
- Custom-size countertops or modified products
- Assembled cabinets
- Installed products
- Used or damaged items after delivery
- Clearance or final-sale items
HOW IT WORKS
Return Process
Submit Request
Contact us within 30 days of delivery with your order details.
Review
We review eligibility, product condition, packaging, and order details.
Return Shipping
If approved, you arrange and pay for return shipping; we recommend insuring the shipment.
Refund Review
Once the item is received and inspected, eligible refunds are processed.
DAMAGED OR DEFECTIVE ITEMS
Report Issues Quickly
Any visible damage or defect must be reported within 24 hours of delivery with clear photos of the product and packaging. After review, Oakline may replace damaged parts or provide the appropriate support based on the issue.
FAQ
Return Questions
Do you charge a restocking fee?
Yes. Approved eligible returns are subject to a 20% restocking fee, which covers inspection and repackaging.
Who pays return shipping?
Customers are responsible for return shipping costs, including freight for large items.
Can assembled cabinets be returned?
No. Assembled cabinets are not eligible for return.
Can installed products be returned?
No. Installed products are not eligible for return.
How long do I have to request a return?
Return requests must be submitted within 30 days of delivery.
What if my order arrives damaged?
Report the damage within 24 hours of delivery with clear photos.
NEED HELP?
Questions About a Return or Refund?
Contact Oakline with your order details, photos if needed, and a short description of your request.