Shipping policy
Shipping Policy
This Shipping Policy explains how Oakline Cabinets ships and delivers your order. Because our vanities are large and shipped by freight, please read this policy carefully before ordering. By placing an order, you agree to these terms.
Shipping Coverage
At this time, we ship within the state of California only. We do not currently ship outside California. If you are located outside California and are interested in our products, please contact us at support@oaklinecabinets.com.
Shipping Cost
We offer free standard shipping on all orders delivered within California. Standard shipping is curbside or threshold delivery (see "Delivery Types" below). Optional upgraded delivery services are available for an additional charge.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Processing time does not include transit time. Orders placed on weekends or holidays are processed the next business day. You will receive tracking or freight details once your order ships.
Delivery Time
After processing, freight transit within California typically takes 3–7 business days, depending on your location and carrier schedule. These timeframes are estimates and are not guaranteed. Delays caused by carriers, weather, or events outside our control are not the responsibility of Oakline Cabinets.
Delivery Types
We offer the following delivery options:
- Curbside / Threshold delivery (included, free): The carrier delivers your order to the curb or the entrance of your home or garage. You are responsible for moving the item inside.
- White Glove delivery (optional, additional charge): The carrier brings the item inside your home, places it in the room of your choice, and removes the packaging. This service is available by request for an additional fee — contact us before ordering to arrange it.
Delivery Scheduling
For freight deliveries, the carrier will contact you to schedule a delivery appointment. An adult (18+) must be present to receive and sign for the delivery. Please make sure the phone number and address on your order are correct so the carrier can reach you.
Inspect Your Delivery
You must inspect your shipment at the time of delivery, before signing. If you see any visible damage to the packaging or product, note it clearly on the delivery receipt (Bill of Lading) before signing, take photos, and report it to us within 48 hours of delivery. Damage reported after 48 hours, or without delivery notes and photos, may not be eligible for replacement or refund, as freight carriers will not honor late claims. Full details are in our Return & Refund Policy.
Customer Responsibilities
Before your delivery, please ensure that:
- The delivery location is accessible to a freight truck;
- Doorways, hallways, and stairwells are large enough for the product to pass through — you are responsible for confirming the product will fit into your space;
- An adult is available to receive the delivery at the scheduled time.
Missed Deliveries & Redelivery
If you are not available at the scheduled delivery appointment, or if delivery cannot be completed due to access issues, the carrier may charge a redelivery fee, which is the customer's responsibility. Please make every effort to be available for your scheduled appointment.
Damaged or Lost Shipments
If your order arrives damaged, follow the inspection steps above and review our Return & Refund Policy. For verified transit damage reported within the required timeframe, we will repair, replace, or refund the affected item at no cost to you.
Contact
For any questions about shipping or delivery, contact us at oaklinecabinets @gmail.com with your order number.
By placing an order with Oakline Cabinets, you acknowledge that you have read and agree to this Shipping Policy.